Learning how to apologize is similar to learning any new behavior. It may feel awkward and may not be polished at first. There are several tips that will help you as you learn how to apologize.
First of all, wait until the right time and you are in the right place. Although public apology is often appropriate, discretion (谨慎) should be used. Remember, you will be raising a topic that may recall a bad experience or bad feelings. Be respectful as you approach this task.
Be direct and brief in your approach. Acknowledge the fact that injury has occurred and then take responsibility for what happened. Be sincere in expressing your regret and demonstrate your willingness to take ownership of the situation.
Even if you follow these steps, be prepared for rejection. Sometimes, the person apologizing has an expectation that the apology will lead to immediate forgiveness and acceptance. If you think of the offense as an emotional bruise, think of the healing process as the color changes we see as a bruise heals.
Knowing when to keep one's mouth shut is a virtue. Keeping quiet may be very difficult, as post-apology listening is not easy. We may hear unpleasant observations from another about our own shortcomings. We may hear the expression of anger. One of the ways we let others know we are truly responsible and accountable for our mistakes is by listening to the other party pour out the feelings associated with our actions.
A. Forgiveness and acceptance may take time. B. To give or receive a good apology is an art. C. But with practice, everyone can learn to do it. D. Listening to the response to our apologies is important. E. Most apologies can and should happen in a private setting. F. In other words, avoid excuses and offer to repair the damage. G. Taking responsibility doesn't mean accepting blame for everything. |
微信扫码预览、分享更方便
