It all began in Everett, Washington, where my project team was in the process of conducting one of our business systems. So tough was the project that we often stayed up completing the tasks assigned. All of us were worn out. One night, as I walked through the parking lot with one of my employees. I found a cent and picked it up. Glancing at my exhausted employee. I suddenly had an idea to delight him. Playfully, I presented the cent to the employee and said, "This is an informal award for your efforts. He put the cent in his pocket. "Thank you, he said, a wave of joy sweeping across his face.
About six months later, I was walking with the same employee, this time in Los Alamitos, California, when I again found a cent and gave it to him with the same words.
Later, I got into his office and there, taped on a piece of paper were the two cents, which made me surprised. He said he was displaying them as his recognition for a job well done.
Other employees noticed the cents proudly displayed and began asking why they hadn't received any. They were also longing for the "reward". It was then that I started handing out cents, explaining that they were for recognition, not for reward. Soon, so many people wanted them that I designed a cent holder. The front features a place for a cent and beside it the phrase, "Your work is recognized! The back has room for 30 more cents and the phrase, "Your achievements count!
One time, I spotted an employee, Mia, doing something right and wanted to recognize her, but I didn't have a cent, so I gave her a quarter. Later the same day she stopped by and returned 24 cents.
That's how the "One Cent Award" was born. It's become a significant source of recognition in our organization.
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